Abstract
Contemporary studies have shown that in the past 20th century, Emotional Intelligence has
gained lot of popularity as well as curiosity among budding researchers in the field of
Psychology and management (Grandey, 2000; Law, Wong& Song 2004). This concept is
becoming useful for both educational and workplace settings (Brackett, Rivers & Salovey
2011). The purpose of this research work is to assess the level of Emotional Intelligence of
Bank employees for which sample size of 124 bank employees working at different
managerial positions were interviewed, moreover an attempt has been made to identify if
any form of relationship exist between Emotional Intelligence and Demographic variables
taken understudy. Standardized scales were used to address this issue, a trait model of EI
was measured using Self Reported Emotional Intelligence Test (SREIT) developed by
Schutte et al (1998) and Emotional Awareness Questionnaire (EAQ) comprising of 36 items
by Dr Claude Stenier. The findings revealed that Emotional Intelligence level of bank
Employees was 77.3%. The results revealed that with seniority emotional intelligence does
not increase. Significant difference was found between gender, bank type and marital status.
Our study showed no significant difference between Age and EI level. Besides these
variables work experience, Qualification and Role of employees were some other factors
which did not affect their emotional intelligence scores.
Key words: Emotional intelligence, Demographic variables.